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Office of Veterans Affairs Customer Service Survey
Please rate the level of service you received rom the Office of Veterans Affairs (OVA).1. How would you rate the OVA staff’s level of courtesy and respect?
| Outstanding | Excellent | Good | Unsatisfactory | Poor |
2. How would you rate how OVA staff explained the full range of benefits and services available to you?
| Outstanding | Excellent | Good | Unsatisfactory | Poor |
3. How would you rate the wait time to be seen by an OVA staff member?
| Outstanding | Excellent | Good | Unsatisfactory | Poor |
4. Rate how OVA staff addressed your questions and concerns.
| Outstanding | Excellent | Good | Unsatisfactory | Poor |
5. Rate OVA staff's overall quality of service provided.
| Outstanding | Excellent | Good | Unsatisfactory | Poor |
6. What date did you receive service?
| Date |
7. Additional Comments