Customer Service Operations – How’s Our Service Survey
As part of the Mayor’s commitment to customer service, we are looking for ways to improve your interaction with the government. The survey below is intended to gather information about your recent experience with the District government. We appreciate you taking the time to share your thoughts.
*Please select the appropriate agency from the drop-down menu below, then provide the reason you contacted them.
All fields marked with (*) are required.
1) First Name
2) Last Name
3) Email Address*
4) What Agency/Department did you contact?*
Administrative Hearings, Office of
Advisory Neighborhood Commissions, Office of
African Affairs, Office on
Aging, Office on
Alcoholic Beverage Regulation Administration
Animal Shelter, DC
Arts and Humanities, Commission on the
Asian and Pacific Islander Affairs, Office on
Attorney General, Office of the
Auditor, Office of the DC
Boards and Commissions, Mayor's Office of
Cable Television, Office of
Campaign Finance, Office of
Chief Financial Officer, Office of the
Chief Medical Examiner, Office of the
Chief of Staff, Office of the
Chief Technology Officer, Office of the
Child and Family Services Agency
Child Support Services Division
City Administrator, Office of the
Citywide Call Center, Mayor's
Clean City Initiative
Communications, Executive Office of
Community and Religious Affairs, Office of
Community Relations and Services, Mayor's Office of
Consumer and Regulatory Affairs, Department of
Contract Appeals Board
Contracting and Procurement, Office of
Corrections, Department of
Council of the District of Columbia
Court of Appeals, DC
Court Services and Offender Supervision Agency
Criminal Justice Coordinating Council
DC General Ambulatory and Emergency Care Centers
DC Public Defender Service
DC Sentencing and Criminal Code Revision Commission
DC Sports and Entertainment Commission
DC Summer Fun
Disability Rights, Office of
Disability Services, Department on
Elections and Ethics, Board of
Employee Appeals, Office of
Employment Services, Department of
Environment, District Department of the
Ex-Offender Affairs, Office of
Finance and Resource Management, Office of
Financial Officer, Office of the Chief
Fire and Emergency Medical Services Department
General Counsel to the Mayor, Office of
Greater Southeast Community Hospital
Health, Department of
HIV/AIDS Administration
Homeland Security and Emergency Management Agency
Housing and Community Development, Department of
Housing Authority, DC
Housing Finance Agency
Human Resources, Department of
Human Rights, Office of
Human Services, Department of
Inspector General, Office of the
Insurance, Securities and Banking, Department of
Jail, DC
Judicial Disabilities and Tenure, Commission on
Judicial Nomination Commission
Justice Grants Administration, Office of
Labor Management Programs, Office of
Labor Relations and Collective Bargaining, Office of
Latino Affairs, Office on
Lesbian, Gay, Bisexual and Transgender Affairs, Office of
Library, Public
Lottery and Charitable Games Control Board, DC
Mayor, Executive Office of the
Mental Health, Department of
Metropolitan Police Department
Metropolitan Washington Council of Governments
Motion Picture and Television Development, Office of
Motor Vehicles, Department of
National Capital Planning Commission
National Guard, DC
Ombudsman for Public Education
Parks and Recreation, Department of
Parole Commission, US
Partnerships and Grants Development, Office of
People's Counsel, Office of the
Planning, Office of
Planning and Economic Development, Office of the Deputy Mayor for
Police and Firefighters' Retirement and Relief Board
Police Complaints, Office of
Police Department, Metropolitan
Policy and Legislative Affairs, Office of
Pretrial Services Agency
Property Management, Office of
Public Charter School Board, DC
Public Employee Relations Board
Public Schools, DC
Public Service Commission
Public Works, Department of
Real Property Assessments and Appeals, Board of
Rehabilitation Services Administration
Retirement Board, DC
Risk Management, Office of
Safe Passages Summer Programs
Secretary, Office of the
Sentencing and Criminal Code Revision Commission (Advisory Commission on Sentencing)
Serve DC
Small and Local Business Development, Department of
State Board of Education
State Superintendent of Education, Office of the
Superior Court of the District of Columbia
Tax and Revenue, Office of
Taxicab Commission, DC
Technology Officer, Office of the Chief
Tenant Advocate, Office of the
Transit Authority, Washington Metropolitan Area
Transit Commission, Washington Metropolitan Area
Transportation, District Department of
Unified Communications, Office of
University of the District of Columbia
Urban Forestry Administration
Veterans Affairs, Office of
Victim Services, Office of
Washington Convention Center Authority
Washington Metropolitan Area Transit Authority
Washington Metropolitan Area Transit Commission
Washington, DC Convention and Tourism Corporation
Water and Sewer Authority, DC
Women's Policy and Initiatives, Office on
Workforce Investment Council, DC
Youth Advisory Council, DC
Youth Rehabilitation Services, Department of
Zoning, Office of
Other
5) What was the reason for your contact?
Reason
6) Based on your perspective was the service you requested completed to your satisfaction?*
Yes
No
7) Please indicate your level of satisfaction with the agency's effort:*
Very Dissatisfied
Somewhat Dissatisfied
Not Sure
Somewhat Satisfied
Very Satisfied
How satisfied were you with the professionalism of the servicing agency?
How timely would you consider the agency's response?
How satisfied were you with the response provided/action taken?
How would you rate the overall quality of your service?
8) Please provide a short comment regarding the service you received.
Please direct all comments and questions regarding this survey to
ouc@dc.gov
.